Case Study: Delta Air Lines achieves faster, higher-quality TechOps hiring with AMS

Delta fills 21,000 roles with AMS and exceeds contingent hiring target by 200%

Delta Air Lines faced a challenge where the high-volume hiring needs of its Technical Operations division outpaced its suppliers' ability to build a contractor pipeline efficiently. To meet urgent workforce demands, Delta partnered with vendor AMS to design a dedicated contingent direct sourcing model.

AMS implemented a solution using a scalable, specialized team supported by talent pooling, skills assessments, and automated scheduling. This approach enabled Delta to exceed its contingent hiring target by 200% in 2021, with AMS directly sourcing 1,095 contingent workers. The program dramatically improved conversion rates, with 85% of presented resumes making it to the interview stage and 49% of interviewed candidates receiving an offer.

Delta