Case Study: SSM Health decreases write-offs by 55% with AmplifAI Solutions Inc

SSM Health decreased write-offs by 55% in only 3 months

SSM Health partnered with AmplifAI Solutions Inc to improve coaching effectiveness and associate performance across a healthcare contact center environment. The organization was struggling with manual report review, delayed action on productivity, and patient payment challenges, especially during the shift to remote work.

AmplifAI Solutions Inc implemented AI-powered tasks, coaching and recognition bots, smart data and knowledge processing, and an intelligent contact center solution to support digital labor. The result was a 55% decrease in write-offs in just three months, a 23% increase in contacts per day, and monthly write-offs falling from $1.149 million in Month 1 to $631,000 by Month 3.

SSM Health