Case Study: Premier Bankcard Increases Collections Productivity with AmplifAI Solutions Inc.

PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

Premier Bankcard, part of First Premier Bank, needed to improve collections performance while overcoming manual reporting processes, limited supervisor time, and the difficulty of coaching remote agents. To address these challenges, Premier Bankcard worked with AmplifAI Solutions Inc on an AI-driven performance enablement platform designed to improve visibility into performance and support better coaching.

AmplifAI Solutions Inc implemented its platform to give supervisors a single system for tracking goals, team performance, and line-of-business results, along with AI-driven coaching and recognition recommendations. Within the first two months, the sites using AmplifAI achieved an 11.6% productivity increase versus 8.2% at sites without it, delivering a 3.4% net lift in dollars per hour and an estimated $5.8 million in annualized collections impact.

Premier Bankcard

Michele Boy

AVP of Collections