Case Study: Iterum Connections increases sales close rate by 35% with AmplifAI Solutions Inc

Iterum Increases Sales Performance by 35% in 4 Months with AmplifAI

Iterum Connections, a global BPO serving a U.S.-based telecommunications provider, needed to outperform other outsourcing partners on key KPIs while improving sales close rate (SCR), supervisor productivity, and overall performance at scale. To meet these goals, Iterum turned to AmplifAI Solutions Inc and its performance enablement software.

AmplifAI Solutions Inc helped Iterum unify agent data in a single dashboard and use AI to guide next best actions and coaching priorities. After rolling out the platform across three locations, Iterum tripled coaching sessions, reduced the learning curve for supervisors and agents, and increased the share of agents hitting the SCR target by 35% in four months, from about 40% to more than 54%. The success also helped Iterum win new business, with AmplifAI becoming part of its RFP and solutions catalog.

Iterum Connections

Juan Lopez

COO