Case Study: a leading US healthcare enterprise increases NPS and coaching effectiveness with AmplifAI Solutions Inc

Increased NPS by 20%in first 90 days post onboarding

The customer, a leading US healthcare enterprise, faced challenges in improving patient loyalty due to an inability to identify and replicate the skills of their highest long call handle times, and inconsistent coaching. They partnered with Amplif a more tailored coaching approach.

Using AmplifAI’s AI-Driven People Enablement Platform, the healthcare enterprise was able to transform employee data into actionable insights modeled after their top performers. This solution provided leaders with clear, prioritized actions and gave associates easy access to their performance data. As a result, AmplifAI helped the company increase its NPS by 20% within the first 90 days and achieve a 33% increase in coaching effectiveness, with NPS attainment improving by 127% by the third month.