Case Study: Support Services Group Achieves 70% Business Growth with AmplifAI Solutions Inc.

How Support Services GroupWins Exclusive Contracts and Increases Business Volume by 70%

Support Services Group (SSG), a business process outsourcing provider serving multi-channel customer support needs, wanted to improve customer experience, increase business with a consumer goods retailer client, and find technology that could help them better optimize contact center performance. To support these goals, SSG turned to AmplifAI Solutions Inc and its AI-powered performance enablement platform.

AmplifAI Solutions Inc implemented a solution that automated performance data collection, increased transparency for agents and leaders, streamlined coaching, and recommended next best coaching actions. The impact was significant: SSG cut new-hire time to proficiency by over 20% (from 75 days to 60, sometimes 45), increased customer satisfaction by 6%, achieved 100% task completion rates, won over the client’s competing seats, and grew business volume by 70%.

Support Services Group

Lorie J.

Former VP of Ops