Case Study: Global Healthcare Business Process Management Company boosts retention by 12% with AmplifAI Solutions Inc

Global Healthcare Business Process Leader Improves Retention by 12%

Global Healthcare Business Process Management Company, a global healthcare business process management leader, needed a better way to manage associate performance across teams supporting major healthcare payers in Member Services, Provider Services, and Enrollment. The company faced low associate engagement, monthly attrition above 11%, and high costs tied to turnover.

To address these challenges, Global Healthcare Business Process Management Company implemented AmplifAI Solutions Inc’s performance enablement platform to improve coaching effectiveness, employee recognition, and overall engagement. With AmplifAI Solutions Inc, the organization achieved a 12% improvement in retention over three months, reducing attrition from 11.1% in October to 9.8% in December, with an estimated annualized cost savings of more than $1.5 million.