Case Study: Zillow saves 13+ hours per manager per week with AmplifAI Solutions Inc

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Solutions Inc provided its AI-driven performance enablement platform to a global BPO that provides call support services for their client, Zillow. The challenge was that team managers for the Zillow account were burdened by a highly time-consuming and manual coaching process for their agents, which involved consolidating data, analyzing performance, and creating coaching plans.

The solution from AmplifAI streamlined these inefficient processes, drastically reducing the time managers spent on administrative tasks. As a result, Zillow's team managers saved over 13 hours per week each, allowing them to increase coaching sessions by 5x within six months. AmplifAI also significantly improved the employee experience for both managers and agents, who reported the new system was much more user-friendly and effective.

Zillow