Case Study: Arise achieves faster speed to proficiency and 34% more solves per day with AmplifAI Solutions

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

Arise, a virtual contact center provider, needed to improve speed to proficiency for new hires supporting a major hospitality and tourism client with a 100% remote agent workforce. The challenge was to reduce ramp-up time, improve onboarding for a rapidly growing frontline team, and ensure new agents could meet KPIs independently.

AmplifAI Solutions Inc implemented a data-driven approach using personalized micro-learnings, persona-based coaching, and supervisory actions to target specific skill gaps. The results included a 34% increase in solves per day, 65% more effective coaching sessions, and a 24% reduction in handle time, helping Arise improve agent proficiency and overall performance.

Arise

Judith Rodriguez

Vice President