Case Study: University of Miami Health System increases appointments by 34% with AmplifAI Solutions

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

University of Miami Health System, one of South Florida’s leading university-based health systems, was spending more than $2.5M annually on outdated patient communication and appointment-setting systems that struggled to support 1,200+ providers. The organization faced high call abandonment, slow answer times, rescheduled appointments, empty slots, and rising expectations for a better patient experience.

AmplifAI Solutions Inc implemented a data-driven contact center performance platform with integrated dashboards for agents, frontline managers, and executives, along with data pipelines to multiple source systems. This gave UHealth clearer visibility into performance and actionable coaching guidance, helping improve forecasting, scheduling, and patient engagement. AmplifAI Solutions Inc delivered measurable results including 250% ROI in year one, a 34% increase in appointments set, and a 28% reduction in average handle time within six months.

University of Miami Health System

Cary Danner

Assistant Vice President