Case Study: Alltran boosts collections performance with AmplifAI Solutions

Alltran increased Net Dials Per Hour and Average Payment in 90 days

Alltran, a revenue cycle department serving global financial clients, needed to improve associate and frontline manager behaviors to drive better productivity and collections. The company was struggling with manual reporting, ineffective coaching, and supervisors focusing on the wrong metrics at the wrong time. AmplifAI Solutions Inc was brought in to help improve coaching effectiveness and associate performance using its AI-driven people enablement platform.

AmplifAI Solutions Inc implemented an intelligent contact center solution with AI-powered tasks and coaching workflows to guide supervisors on who to coach and when. In 90 days, Alltran increased Average Payment by 12% and Net Dials Per Hour by 98%, delivering a 5x return on investment. The new approach also improved visibility and documentation around performance management, helping Alltran show measurable progress to clients.

Alltran

Matt Hunt

VP Operations