Case Study: Tier-1 North American Service Provider achieves digital readiness and lower OPEX with Amdocs modernization

North American Service Provider - Customer Case Study

The North American Service Provider, a tier-1 communications and digital entertainment company with more than 100 million subscribers, needed to modernize its legacy payment applications and infrastructure to support new digital services. Its aging UNIX, COBOL, and Oracle-based environment required manual testing and deployments, driving high costs, slow releases, and limited ability to scale. The company partnered with Amdocs to lead this legacy modernization effort.

Amdocs delivered a full payments modernization program that included re-coding, re-platforming, DevOps automation, microservices refactoring, and cloud migration, moving the environment from UNIX/COBOL to Linux/Java and private cloud. As a result, the North American Service Provider reduced OPEX by $12 million, cut time to production/deployment by 30%, improved new feature capacity by 20%, reduced IT personnel by 50%, and achieved near-zero defects and zero downtime.