Case Study: Sprint boosts self-service data control with Amdocs DigitalONE

Giving the Customer Control of Their Family Plan, Via Self-Service

The US-based wireless carrier Sprint sought to strengthen customer loyalty by enhancing its self-service capabilities. The company aimed to reinvent its digital experience and provide subscribers with greater visibility and control over their data usage. To address this challenge, Sprint partnered with vendor Amdocs.

Amdocs implemented a digital solution using its DigitalONE platform, which included a mobile app and an omni-channel system built with modular widgets. This solution integrated with Sprint's back-end charging system to enable real-time data controls. The results were significant, generating multi-millions of dollars in self-service revenue in the first year and reducing call center volume by serving 4.5 million accounts.

Sprint

Scott Rice

Chief Information Officer