Case Study: Three Ireland achieves faster time to market and a better customer experience with Amdocs DigitalONE

Business Transformation Targeting all Forms of Customer Engagement

Three Ireland, Ireland's second-largest mobile operator, sought to transform its customer engagement and IT infrastructure following its major acquisition. The company aimed to offer a superior customer experience through digital and omni-channel capabilities, achieve a faster time-to-market for new offerings, and implement a significant cost-savings strategy.

Amdocs implemented a digital solution for Three Ireland, including a Digital Retail application and an Omni-channel solution built on the Amdocs DigitalONE Platform. This provided a 360-degree view of the customer and unified care and commerce. The results for Three Ireland included a faster time to market, an increase in self-care interactions, reduced customer churn, and lower overall complexity, contributing to substantial operational efficiencies.

Three Ireland

Stephen Reidy

Chief Information Officer