Case Study: Novo Nordisk achieves faster HR helpdesk call resolution with AMC Technology Contact Canvas

Novo Nordisk - Customer Case Study

Novo Nordisk, a global healthcare company, needed to integrate its Salesforce CRM with its Cisco CTI platform for its human resource helpdesk. This was aimed at eliminating the need for callers to repeat information and improving agent efficiency and the customer service experience. On the recommendations of Salesforce and Cisco, Novo Nordisk turned to AMC Technology for a solution using its Contact Canvas product.

AMC Technology implemented its Contact Canvas solution to provide open CTI integration. This automatically delivered accurate caller data to agents as they answered calls, enabling them to automatically generate cases. The solution improved agent productivity by saving seconds per call and eliminating manual data entry, allowing agents to focus on resolving caller questions and providing a better customer service experience.

Novo Nordisk