Case Study: CPS Energy achieves reliable phone system migration with AMC Technology

Longtime Customer Sticks with the Reliability of AMC as they Migrate Phone Systems

CPS Energy, a long-time AMC Technology customer and utility provider in San Antonio, needed to migrate its contact center from Avaya AES to Cisco UCCX without losing its SAP integration. The challenge was to complete the platform change while preserving key telephony and customer service functionality, especially for a high-volume operation handling 12,000–15,000 calls per day.

AMC Technology provided the integration solution that connected CPS Energy’s telephony systems with SAP and supported the migration to Cisco UCCX. The transition was described as a breeze, with AMC Technology being the only product that caused no problems during the upgrade. The result was a stable, reliable platform that improved screen-pop efficiency, reduced customer frustration, and helped CPS Energy maintain strong service through migrations and future upgrades.

CPS Energy

Felix Melendes

IT Lead