Case Study: Colmobil Corporation achieves improved customer service and agent productivity with AMC Technology

For Colmobil, Expertise and Proven Success Overshadow Local Competitors

Colmobil Corporation, an automotive company, needed a seamless integration between SAP CRM and Cisco UCCX CTI so call center agents could manage calls from a single interface instead of switching between systems. The existing process was cumbersome and error-prone, prompting Colmobil Corporation to look for a better CRM-CTI connector, ultimately choosing AMC Technology.

AMC Technology implemented open CTI integration that automatically surfaced the right customer data, enabled screen pops, call control, call transfers, conferencing, and click-to-dial within the CRM. As a result, Colmobil Corporation’s agents could focus on service rather than data entry, saving seconds per call, improving productivity, and creating a better customer experience by reducing manual work and automatically generating cases from incoming calls.

Colmobil Corporation

Gil Katz

CIO