Case Study: Darby Dental Supply streamlines outbound calling with AMC Technology's DaVinci

Darby Dental Supply streamlines 230+ agents’ outbound dialing with AMC Technology for 10 years

Darby Dental Supply, one of the largest dental distributors in the US, faced the challenge of integrating outbound dialing capabilities into their new Salesforce CRM environment while also streamlining communications across multiple corporate offices. They partnered with AMC Technology and its DaVinci solution to address this need.

The solution implemented by AMC Technology provided seamless click-to-dial integration with Salesforce and Avaya, which streamlined operations for over 230 agents. The results included agents making 30-40 outbound calls per day efficiently. The system proved highly reliable, requiring no adjustments when transitioning to a remote workforce during the pandemic. After ten years of use, Darby Dental continues to rely on AMC's solution for its consistency and solid performance.

Darby Dental Supply