Case Study: Clal Insurance cuts call handling time with AMC Technology's Cisco-SAP CRM integration

Clal Insurance cuts call handling by 30 seconds per call with AMC Technology

Clal Insurance, a top Israeli credit insurance provider, sought to enhance its customer service and streamline call handling times. To achieve this, the company selected a Computer Telephony Integration (CTI) solution from AMC Technology to connect its Cisco telephone system with its SAP CRM.

The solution implemented by AMC Technology provided features like click-to-dial and automatic screen pops of customer details. This integration resulted in a more efficient process for Clal's 400 contact center agents, saving an average of 30 seconds per call and allowing them to service more customers with the same number of representatives.

Clal Insurance