Case Study: Japan Airlines achieves 625% online international inbound sales growth with Amadeus Travel Payments

Payments prove decisive for Japan Airlines’ online growth

Japan Airlines, the flag carrier of Japan, was seeing rapid growth in its online international sales but faced increasing complexity in managing payments across 26 website versions, 12 languages, multiple currencies, and many PSP connections. The airline needed to accept more payment card brands, simplify reconciliation, improve the customer payment experience, and reduce the cost and manual effort involved in handling payments. To address these challenges, Japan Airlines chose **Amadeus Travel Payments**.

With **Amadeus Travel Payments**, Japan Airlines centralized payment processing through a single connection, integrated payment messages into the PNR, and enabled customers to book and pay on the same website without redirection. The airline expanded payment options to include Visa, MasterCard, American Express, JCB, Diners Club, and Alipay in China, while also improving security with PCI-compliant systems and gaining real-time visibility into sales and payment performance. The results were significant: **Japan Airlines achieved 625% growth in online international inbound sales over four years**, reduced workload and costs, and improved conversion and customer experience.

Japan Airlines

Yuka Kobuki

Manager, Web Sales Department