Case Study: JMT Network boosts agent productivity by 50% with Alvaria predictive dialing

JMT Network boosts agent productivity by 50% with Alvaria

JMT Network Services, a Thailand-based provider of debt collection and financial services, faced a time-sensitive challenge when a government-mandated payment moratorium increased the urgency of its collections efforts. The company relied on inefficient manual dialing and sought a solution to drive agent productivity. They engaged vendor Alvaria and their channel partner Rich Communications to implement a predictive dialing solution.

By deploying Alvaria's predictive dialer, Aspect Unified IP, JMT Network Services replaced its manual dialing process. This solution from Alvaria led to a measurable and significant impact: the company achieved an 11% cost reduction per agent and improved agent productivity by more than 50%.

JMT Network