Case Study: City of Mesa reduces contact center maintenance costs with Alvaria Unified IP

City of Mesa cuts maintenance costs by 40% with Alvaria

The City of Mesa faced outdated contact center technology that lacked modern communication options for its citizens. To streamline support and reduce costs, the city sought to upgrade its call distribution and voice response systems. Mesa selected the Alvaria Aspect Unified IP platform for its unified, omni-channel capabilities and on-premise deployment model.

Working with Alvaria, Mesa's IT team deployed the solution across seven contact centers within eight months. This consolidation onto the Alvaria platform resulted in a 40% reduction in maintenance costs and provided a single point for vendor support. The city now plans to expand services with proactive SMS notifications and web chat, further enhancing citizen engagement.

City of Mesa