Case Study: BAC Credomatic boosts self-service and workforce efficiency with Alvaria

BAC Credomatic speeds scheduling 60% with Alvaria

BAC Credomatic, a major Central American bank, faced the challenge of meeting rising customer demand for digital self-service options and after-hours support, particularly for collections and other financial services. To address this, they partnered with vendor Alvaria to implement automation and flexible workforce tools.

The solution implemented by Alvaria involved developing over 30 self-service bots using Alvaria CXP and adopting Alvaria Cloud Workforce for agent scheduling. This digital strategy led to 30% of customer interactions occurring outside contact center hours and a 12% increase in digital collections. Furthermore, Alvaria's workforce tools made the scheduling process 60% faster and improved staffing accuracy through enhanced forecasting.

BAC Credomatic