Case Study: Allianz Global Assistance achieves 105% participation and cuts open-enrollment meetings from 12 to 2 with ALEX

Using ALEX to Save Time and Reduce In-Person Meetings

Allianz Global Assistance, a travel insurance company with about 700 benefits-eligible U.S. employees—many working 24/7 in a Richmond call center—faced a scheduling headache during open enrollment. With a benefits team of one, the company had to run as many as 12 meetings over two weeks to reach staff who couldn’t leave the phones.

Allianz implemented ALEX Central, promoted across multiple channels, giving employees access to 800+ resources and personalized guidance. The program drove a 105% participation rate (739 unique visits), improved employee understanding of coverage, and allowed the benefits team to replace 12 lengthy meetings with just two Q&A sessions, saving significant time.

Allianz Global Assistance

Laura Moore

Health and Wellness Specialist