Case Study: Baylor College of Medicine eliminates live benefits orientations and streamlines new-hire onboarding with ALEX

Using ALEX to Onboard New Employees

Baylor College of Medicine, a 9,000-employee healthcare institution, faced a strained onboarding process that required 120-minute, in-person benefits orientations tied to an auditorium and multiple presenters. With 50–100 new hires each week, the time, staffing and scheduling demands made it difficult to onboard efficiently and slowed hiring.

By deploying ALEX, BCM replaced its live sessions with a self-guided, interactive benefits tool that new hires can complete at their convenience—even before their start date. The change eliminated two-hour presentations, freed benefits staff for other tasks, and drove strong engagement and outcomes (99% of surveyed employees found the medical module helpful), enabling much more efficient onboarding.

Baylor College of Medicine

Robin Vickers

Benefits Manager