Case Study: APi Group achieves simpler open enrollment and major cost savings with ALEX

Using ALEX to Make Open Enrollment Easier on Benefits Teams

APi Group, a construction services firm with about 2,800 employees and multiple plan types (PPO and HSA), struggled with a cumbersome open enrollment process: producing nine different print brochures, extensive travel to remote sites, limited-reach webinars, and inconsistent benefits answers from non-expert field reps.

They implemented ALEX to guide employees through benefits decisions, switching to electronic brochures with a mailed postcard notice, reducing travel, and ensuring consistent messaging. The change slashed printing and mailing costs, cut down on training and travel time, and improved understanding and engagement — 96% of surveyed employees found ALEX’s medical insurance module helpful.

APi Group

Shannon Swanson

Benefits and Wellness Director