Case Study: Montgomery College achieves 24/7 benefits communication and 95%+ employee helpfulness ratings with ALEX

Using ALEX to Communicate Change

Montgomery College, a public education institution with about 1,900 benefits-eligible employees, faced major benefits changes: eliminating a PPO for new hires, redesigning its point-of-service plan, and introducing a high-deductible health plan with an HSA. The benefits team needed a clear, accessible way to explain the new options to a diverse workforce spread across multiple campuses and work shifts.

They deployed ALEX, a 24/7 digital benefits guide, to walk employees through plan choices and the value of HSAs. The tool was very effective—96% of surveyed employees found the medical module helpful and 95% found the tax-savings/HSA module helpful—eliminating scheduling gaps in communication and earning positive employee feedback.

Montgomery College

Karen Bass

Human Resources Manager