Case Study: Stantec improves benefits understanding and reduces HR questions with ALEX

Stantec improves benefits understanding by 87% with ALEX

Stantec, a professional consulting firm in the construction and building materials industry, faced a challenge in communicating U.S. benefits to its geographically dispersed and mobile workforce. With many employees transferring from Canada who were unfamiliar with the U.S. medical landscape, the HR team needed a consistent way to educate all employees and reduce the volume of direct benefits questions. They turned to the vendor ALEX for its benefits communication solution.

Using ALEX's interactive tools like Benefits Counselor and Sneak Peek videos, Stantec provided consistent guidance during open enrollment and for new hires. The solution successfully explained complex benefits in simple terms. Results showed that 87% of employees gained a better understanding of their benefits, and the tool reduced HR's support burden as employees spent an average of 15 minutes with ALEX. In a passive enrollment year, the platform still saw over 4,400 visits from their 9,000 eligible employees, demonstrating strong engagement.

Stantec