Case Study: DePaul University reaches employees 24/7 with ALEX

DePaul University boosts HSA contributions by $2,260 with ALEX

DePaul University, a large private university with a diverse and round-the-clock workforce, faced a challenge in reaching all employees with personalized benefits communication. Their lean HR team struggled to provide 24/7 support, drive interest in their HDHP with HSA plan, and boost engagement during virtual open enrollment. They turned to the vendor ALEX, implementing its benefits engagement platform to address these needs.

The solution from ALEX provided an always-available tool that guided employees through benefits information in an engaging way. The results included successfully reaching more employees during open enrollment and a measurable increase in intended contributions to HSAs and retirement accounts. Furthermore, DePaul saw a growing number of participants choosing the HDHP option, while reducing repeat questions to the HR team.

DePaul University