Case Study: Baylor College of Medicine Onboards 50-100 New Hires a Week with ALEX

Baylor College of Medicine onboard 50-100 hires a week with ALEX

Baylor College of Medicine, a health sciences university, faced a significant challenge with its inflexible and resource-intensive employee onboarding process. Its two-hour, in-person benefits orientation sessions were a major bottleneck for hiring, consuming senior benefits team members' time and acting as a bottleneck. The college needed a scalable solution to improve this process and turned to the vendor ALEX for its employee communication platform.

ALEX provided a personalized and conversational platform that allowed new hires to learn about their benefits anytime, from anywhere. This solution eliminated the need for the lengthy in-person sessions. The results were highly successful, with 99% of surveyed employees finding ALEX's medical insurance module helpful. The implementation by ALEX enabled the college to efficiently onboard 50-100 new hires each week, freeing up the benefits team to focus on other critical tasks.

Baylor College of Medicine