Case Study: Allianz Global Assistance achieves 100% benefits participation with ALEX

Allianz Global Assistance eliminates 12 open enrollment meetings with ALEX

Allianz Global Assistance, a major insurance company, faced a significant challenge during its annual open enrollment period. With only one benefits team member, the company struggled to adequately explain benefits options to its 700 employees, particularly those working in its 24/7 call center. Coordinating schedules was difficult, forcing Allianz to hold 12 separate informational meetings, which was an inefficient use of limited resources.

The company enlisted ALEX, a virtual benefits counselor, to provide employees with on-demand access to information and resources. This solution allowed associates to get help choosing the right plan on their own time, eliminating the need for the numerous scheduled meetings. By implementing ALEX, Allianz achieved a 100% participation rate and was able to replace its 12 open enrollment meetings with just two simple Q&A sessions, saving considerable time and money for the organization.

Allianz Global Assistance