Case Study: AdventHealth Orlando improves employee benefits understanding with ALEX

AdventHealth Orlando boosts benefits understanding 88% with ALEX

AdventHealth Orlando, a large non-profit hospital, faced a challenge in onboarding its high volume of new hires—up to 240 per week. Their benefits team only had one hour during a three-day orientation to cover complex benefits topics and needed a way to better engage employees to guide them to the right choices. They implemented ALEX, a benefits guidance tool from vendor Jellyvision.

The solution involved using ALEX to provide personalized, conversational guidance on benefits, which was introduced to new hires via live demos during orientation. This allowed employees to learn about their benefits on their own time. After implementing ALEX, 88% of surveyed employees reported a better understanding of their benefits. The tool was especially helpful for explaining complex plans to inexperienced employees and built year-round awareness and trust in the benefits offerings.

AdventHealth Orlando

Mike O'Lenick

Director of Internal Communications, AdventHealth