Case Study: Twilio improves duty of care and emergency communication with AlertMedia

Twilio Modernizes Duty of Care for a Global, Remote-First Workforce

Twilio, a software company with 5,500 employees, shifted to a remote-first work model and needed a better way to keep its distributed workforce connected, informed, and safe. Its Global Security Operations Center had to track risks across home offices, coworking spaces, corporate hubs in five countries, and employee travel, while also improving how it communicated alerts in a way employees would trust.

Twilio turned to AlertMedia for Threat Intelligence and Emergency Communication in one platform. The GSOC now uses analyst-verified intelligence, location-aware notifications, multichannel messaging, and wellness check surveys to identify who may be affected and respond faster to emerging threats, outages, weather events, and other disruptions. AlertMedia also helped Twilio reduce tech debt by replacing several tools with a single dependable channel for urgent communication, improving situational awareness and support for globally distributed employees.

Twilio

Shelley Benoliel

Senior Director of Corporate Safety & Security