Case Study: BrightView boosts five-star ratings with Chatmeter

How BrightView partnered with Chatmeter to increase star ratings, create a better customer experience, boost trust and loyalty, and strategically grow their brand nationwide

BrightView, a rapidly growing addiction treatment center with 56 locations, needed a scalable way to keep patient experience and online reputation consistent as the organization more than tripled in size. To support its growth and improve search visibility, BrightView turned to Alchemer for reputation management, listings management, Google posts, and social media tools.

Alchemer helped BrightView centralize review monitoring and response, analyze patient sentiment, and track key keywords across channels with an easy-to-use platform and hands-on support. After six months, BrightView reported a 387% increase in five-star reviews, a 237% increase in search appearances, a 99.3% increase in Google page one rankings, and major gains in website clicks, phone calls, and driving directions, along with a 93% review response rate.

BrightView

Colin Jeffries

Marketing Director