Case Study: Paychex improves training evaluation and employee feedback with Alchemer

How Alchemer helps Paychex strengthen employee experience through faster, smarter training evaluations

Paychex, a leading provider of integrated human capital management solutions, needed a scalable way to evaluate training success, measure employee satisfaction, and present reliable data to senior leadership. As its Learning & Development team grew, traditional survey methods and limited reporting tools made it difficult to collect accurate feedback at scale and maintain confidentiality. To solve this, Paychex turned to Alchemer and its customizable survey platform.

With Alchemer, Paychex implemented flexible surveys, robust reporting, and easy data exports that could feed dashboards and visualizations for senior management. The result was faster, more data-driven training evaluations, better insight into instructor effectiveness and learner confidence, improved onboarding support, and broader adoption across multiple departments. Alchemer helped Paychex streamline feedback collection and quickly turn employee input into actionable strategy.

Paychex

Becky Baker

Learning Systems Administrator