Case Study: Franciscan Missionaries of Our Lady Health System boosts patient engagement with Alchemer

Transforming the organization's digital strategy in just 12 months

Franciscan Missionaries of Our Lady Health System, a leading regional health system in Louisiana and Mississippi, needed a better way to manage the online presence of its large network of providers, clinics, and hospitals. The team struggled to keep listings accurate and respond to patient reviews across its many locations, making it difficult to maintain a strong digital presence and connect with patients effectively.

Alchemer, formerly Chatmeter, implemented a centralized platform to catalog and clean up listings and to streamline review management across the organization. With Alchemer’s help, the health system moved from a 0% review response rate to engaging with reviews in real time, improving trust and responsiveness across more than 0 providers.

Franciscan Missionaries of Our Lady Health System

Verlie Joy Benoit

Digital Marketing Strategist