Case Study: Winter Park Lodging Company saves 25% of the workday with Akia

Winter Park Lodging Company saves 25% of the workday with Akia

Winter Park Lodging Company, a vacation rental management company, faced a significant challenge with a texting platform that lacked integration with their Streamline property management system. This resulted in a time-consuming daily workflow of manual data imports and list rebuilding for their team. They needed a modern tool, from vendor Akia, that would align with their existing tech stack to automate guest communication.

By implementing Akia's guest experience platform and its deep integration with Streamline, the company automated its guest journey. The solution eliminated manual data entry and enabled real-time, triggered messaging. This saved the team two hours per day, automated 40% of all messages, and freed up 25% of their workday. Akia's pre-arrival form automation also improved internal coordination among housekeeping and maintenance teams.

Winter Park Lodging Company