Case Study: The Villa Toscana boosts upsell revenue and cuts repetitive guest questions with Akia

The Villa Toscana cuts repetitive questions by 75% with Akia

The Villa Toscana, an 8-room bed and breakfast in Chicago, was overwhelmed by constant guest requests for early check-in and late checkout. Without a front desk, these repetitive questions caused major interruptions for the owners and disrupted the housekeeping schedule. Managing each request manually was unsustainable. They turned to the vendor Akia for a solution using its guest experience platform.

Akia implemented automated upsells for services like early check-in and late checkout, which were presented to guests directly within their registration and checkout flows. This transformed questions into purchases, eliminating back-and-forth messaging. As a result, The Villa Toscana cut repetitive questions by 75% and generated an average of $1,153 in monthly upsell revenue, all while streamlining operations for their housekeeping team.

The Villa Toscana