Case Study: The Mohicans Treehouse Resort and Wedding Venue boosts upsell revenue with Akia

The Mohicans Treehouse Resort and Wedding Venue earns $1,144 a month in upsells with Akia

The Mohicans Treehouse Resort and Wedding Venue, a remote resort without a front desk, faced a challenge capturing last-minute revenue from add-ons and pet fees, as these upsells were previously only offered at the time of booking via email. This resulted in missed opportunities, especially since guests often made these decisions closer to their arrival date. To address this, they turned to Akia and its Mini Apps feature.

Akia's solution embedded customized upsell offers directly into the resort's Mini App, which guests already used to access check-in instructions and door codes. They supplemented this with timely SMS reminders during the stay. This strategy made the offers impossible to miss and caught guests when they were most likely to purchase. The implementation drove an average of $1,144 in additional monthly upsell revenue, with pet fees becoming the number one driver.

The Mohicans Treehouse Resort and Wedding Venue