Case Study: The Guesthouse Hotel boosts pre-arrival upsells and automates guest messaging with Akia

The Guesthouse Hotel automates 73% of guest conversations with Akia

The Guesthouse Hotel, a boutique hotel in Chicago, faced challenges in preparing guests for their stay and generating upsell revenue prior to arrival. They lacked a consistent way to communicate property-specific policies and offer add-ons, which created bottlenecks at check-in. To address this, the hotel implemented a pre-arrival journey using Akia's AI Agents and automated messaging.

By leveraging Akia's platform, the hotel automated 73% of guest conversations. The AI Agent handled common inquiries, set expectations, and presented upsell offers for parking and amenity packages before check-in. This solution generated $3,000 in pre-arrival upsell revenue, improved operational efficiency, and achieved an 85-point guest sentiment rating. Akia helped the hotel significantly enhance the pre-arrival experience.

The Guesthouse Hotel