Case Study: Staypineapple boosts monthly revenue and direct bookings with Akia

Staypineapple increases monthly revenue by $20k with Akia

Staypineapple, an upscale boutique hotel brand, faced a challenge with disconnected technology that prevented personalized guest experiences and maximized revenue per available room (RevPAR). Their previous SMS guest messaging system did not sync valuable guest data in real time, forcing staff to manually enter information and making effective marketing segmentation impossible. This led to inconsistent personalization and operational inefficiencies across their ten properties.

To solve this, Staypineapple implemented Akia's Guest Journey Platform, which was integrated with MEWS and Salesforce to create a unified guest profile. Akia served as the front-end tool for capturing guest preferences and data through messaging and custom mini-apps. This solution enabled AI-powered smart upsells and enriched guest contact information. The results were significant, including a $20,000 monthly revenue increase for single properties, the replacement of 56% of OTA emails with direct guest contacts, and an overall increase in RevPAR from ancillary fees and upgrades.

Staypineapple