Case Study: Ski Country Resort achieves 2x extra revenue with Akia

Ski Country Resort makes extra revenue through upsells, tipping, and regaining OTA commission

Ski Country Resort, a vacation rental company in Breckenridge, Colorado, wanted to regain revenue lost to OTAs like Booking.com, Airbnb, and VRBO while improving the guest experience. Using Akia with Escapia, the resort aimed to automate reservation messaging and identify booking sources so it could better manage check-in communications and fees.

Akia helped Ski Country Resort automate add-ons like early check-in, late check-out, tipping, and upsells with payments, scheduled messages, custom attributes, and action variants. The resort could send targeted offers, collect payment digitally, and update check-in instructions automatically after payment; as a result, it generated extra revenue, regained some OTA commission, and achieved 74% engagement, while also making it easier to reward housekeepers.

Ski Country Resort

Shannon Sinnard

Sales & Marketing Director