Case Study: Revival Hotels cuts operating costs and automates guest communication with Akia

Revival Hotels cuts operating costs 50% with Akia

Revival Hotels, a third-party hotel management firm, faced the challenge of delivering high-touch, around-the-clock guest service across its eight properties without relying on a large on-site staff. They needed a unified technological solution to streamline operations and meet modern traveler expectations for seamless stays. They partnered with vendor Akia and its guest journey platform to implement their trademarked Invisible Hospitality model.

The solution from Akia automated check-ins, keyless entry, and guest messaging. This resulted in a 50% reduction in operating costs and a 24% increase in guest satisfaction scores. Akia's platform automated 70% of guest communication, centralizing support and increasing staff productivity, which enabled Revival's lean team to successfully manage their portfolio.

Revival Hotels