Case Study: Rambla achieves 90% Guest Review Index with Akia AI Agents

Rambla handles 80% of guest communication with Akia

Rambla, an Australian serviced apartment brand operating five contactless properties, faced the challenge of scaling its operations across multiple locations without adding an on-site front desk team for each one. They also needed a way to proactively identify and resolve guest issues without face-to-face interaction. To address this, Rambla adopted Akia's guest experience platform, which includes AI Agents and automated guest journeys.

By implementing Akia, Rambla automated its guest communication, with AI Agents now handling over 80% of outbound messages. This allowed their lean central team to manage 172 units efficiently. The solution from Akia included real-time sentiment flagging and automated post-stay correspondence, which helped Rambla achieve a 90% Global Review Index score and consistently rank in the top two or three among its competitors.

Rambla