Case Study: Fairfield Plantation Resort streamlines guest check-ins and directions with Akia

Property managers communicate with their guests in real time even when they are miles apart

Fairfield Plantation Resort, a 2,500-acre vacation rental community near Atlanta, needed a better way to handle guest check-in communications because instructions changed depending on the day and front-office availability. Using Akia’s scheduled messaging and guest communication tools, the resort wanted to keep arrivals informed without spending hours manually customizing emails for each situation.

Akia automated pre-arrival messages and digital booklets based on guest details like arrival day and condo unit, and it also provided accurate GPS coordinates for the resort’s spread-out homes so guests could find their destinations more easily. This saved the team significant time, improved the guest experience, and helped drive a 75% engaged rate.

Fairfield Plantation Resort

Maren Trader

Office Manager