Case Study: Mourelatos Lakeshore Resort streamlines equipment rental waivers with Akia

Properties use rich agreement attachments to streamline rentals and on-property activities, and enhance customer service

Mourelatos Lakeshore Resort is a small resort that gets especially busy during the summer with guests renting kayaks and other equipment. Before Akia, the resort relied on paper liability waivers for rentals, which slowed down the sign-up process and created extra work for staff.

Akia implemented its Agreement Template solution to send digital liability waivers and other agreements by text, allowing guests to review, complete, and sign forms before or during their visit. With Akia, the resort streamlined equipment rentals and improved operations during peak season, achieving an 87% engagement rate.

Mourelatos Lakeshore Resort

Alexander A. Mourelatos

General Manager