Case Study: Prince Waikiki cuts guest request response time with Akia

Prince Waikiki reduced their average response rate for guest requests from ~9 minutes to ~ 4 minutes by utilizing Akia

Prince Waikiki, an upscale 550+ room hotel in Honolulu, needed a faster way to handle guest requests. Before using Akia, its survey-and-email workflow created gaps and delays, leaving staff to follow up by phone and averaging about 9 minutes to respond.

With Akia, using features like web chat, scheduled messages, task management, and automated responses, Prince Waikiki could answer guests in real time from their rooms and streamline checkout with digital reg cards. Akia cut average response time by 55%, bringing it down to about 4 minutes and helping the team deliver quicker, more convenient service.

Prince Waikiki

Ethan Fishbane

Director Of The Front Office