Case Study: Glen Ivy Hot Springs achieves safe, contactless guest screening with Akia

In the midst of a pandemic, Glen Ivy ensures guests have a safe and comfortable experience with Akia

Glen Ivy Hot Springs, a resort spa in California, needed a safer way to handle guest check-in during the pandemic while minimizing direct contact between guests and staff. They turned to Akia and its registration card feature to digitize health screening questionnaires and streamline the arrival process.

Using Akia, Glen Ivy Hot Springs sent guests a link to complete their registration card and health screening before arrival, then digitally retrieved or printed the completed forms as needed. The solution helped the property manage an average of 287 registration cards per day, drive over $19,000 in order revenue through Akia’s system, and achieve 82% guest engagement, while supporting a safer contactless experience.

Glen Ivy Hot Springs

Sandra Miller

Director Of Sales And Marketing