Case Study: The Bellmoor improves guest communication and service with Akia

How Akia's mobile app is improving how he and his team think about operations at The Bellmoor

The Bellmoor, a historic hotel in Rehoboth Beach, Delaware, wanted a faster, more reliable way to communicate with guests during disruptions. Using Akia’s mobile app and guest messaging tools, the team looked for a simpler alternative to time-consuming phone calls when issues arose.

With Akia, The Bellmoor could send a broadcast message to all in-house guests from a phone or desktop instead of calling each room individually. This reduced notification time from 30–45 minutes, cut labor and long-distance charges, and kept guests informed throughout the day. The result was stronger guest satisfaction, including perfect review scores from affected guests, and an 86% engagement rate.

The Bellmoor

Benjamin Gray

General Manager