Case Study: The Bellmoor Inn & Spa achieves $2,000+ in spa revenue with Akia Guest Messaging

How Akia had unexpectedly driven thousands in revenue to its spa business

The Bellmoor Inn & Spa, a historic hotel in Rehoboth Beach, Delaware, wanted a faster way to communicate with guests and drive more engagement before weekend check-ins. Using Akia guest messaging with the Broadcast feature, the hotel could send targeted messages to groups of guests without the time-consuming manual process.

Akia helped The Bellmoor Inn & Spa broadcast a spa offer to arriving guests, and the response exceeded expectations. The weekend promotion resulted in 18 massages and more than $2,000 in additional revenue for the spa, showing a measurable boost in upsell revenue from Akia’s messaging tool.

The Bellmoor Inn & Spa

Heather Pleasants

Spa Director